2 Articles in the category Staff morale

  • Do hospitality staff get the respect they deserve?

    Anyone who works in the hospitality sector in the UK knows what it is like to deal with difficult customers on a day to day basis and in fact it is often just seen as part of the job – after all, the customer is always right. Or are they? It has been engrained into us here in the UK in the hospitality industry that this is the case and that dealing with customers complaining and being rude on occasion is just part and parcel of the job. Is it not time however that our hospitality workers start getting the same respect from the public that those in other European countries do? ...read more
  • Six tips to Keep Your Hospitality Staff Happy

    Whether you manage a restaurant, a bar or hotel; finding good staff is only half the battle. Once you’ve spent the time and money on advertising and recruiting for your staff, then trained them, you want to ensure that once they’re in place; they are happy, content, and loyal in their roles. In this post, we outline some key tips to help you keep your hospitality staff happy. ...read more