Anyone who works in the hospitality sector in the UK knows what it is like to deal with difficult customers on a day to day basis and in fact it is often just seen as part of the job – after all, the customer is always right. Or are they? It has been engrained into us here in the UK in the hospitality industry that this is the case and that dealing with customers complaining and being rude on occasion is just part and parcel of the job. Is it not time however that our hospitality workers start getting the same respect from the public that those in other European countries do? ...read more