Catering Retail & Leisure Manager

Job type: Permanent, Full time

Location: Wiltshire, Wiltshire

£29,000.00 Per year

Recruiter: Hungry Jobs

Sector: Delivery Drivers

Job description

An exciting opportunity has arisen in Sodexo's defence business for a Catering, Retail & Leisure Manager to lead excellence in service provision at a site on the outskirts of Salisbury.

As Catering, Retail & Leisure Manager, you will be responsible for service delivery in dining facilities, retail outlets and leisure activities at the site.

The newly built site will open in May 2019, providing a fantastic chance to be involved in the mobilisation of the site right through to running the day-to-day operation.

Package description

30,000 - 30,500 per annum + bonus + benefits

Main responsibilities
  • Ensure that all costs and expenditure are within the budgeted levels agreed between client and Sodexo.
  • To maintain excellent client/customer relationships
  • To attend team briefs, huddles and meetings as required
  • To act as duty manager on call and holiday/weekend cover as directed by line manager
  • To actively seek and identify opportunities for business growth within the contract and the external market.
  • Maximise profitable sales by the introduction and maintenance of food service brands to the standard required by the company
  • To action customer compliments by praising staff and resolving complaints satisfactorily, referring to your line manager where necessary
  • Maintain levels of stock, cash, local credit and debt outstanding to the agreed establishment targets.
  • Comply with all company and client policies, site rules and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your place and training of colleagues.
  • Ensure that all equipment used is in a safe working order, checked regularly and serviced. Report any faults to management/client, ensure they are rectified and ensure equipment is not used until safe.
  • Ensure colleague compliance to all cash, key, stock, premise, security policy and procedure; report any deficiencies as identified immediately to the Service Manager.
  • Ensure all cash registers have adequate floats, current pricing programmes, and all colleagues are correctly trained in the use and cash handling policy and procedures.
  • Provide first point of contact to our customers and deal politely, professionally and efficiently with any queries and complaints.
  • To perform and supervise the day to day activities Front of House in the Diner as well as retail outlet activities and leisure area/services.
  • To promote and manage functions including planning, menus and costing in conjunctions with the catering and retail team.
  • Active involvement, promotion and support of activities aligned towards colleague engagement and achievement of IIP Gold standard
  • Develop and maintain a positive internal and external network
  • Continued professional learning and development in soft FM services
  • To carry out any other reasonable tasks and/or instructions as directed by management
Ideal candidate


  • Knowledge of working in a management role within the soft FM service industry
  • Leadership skills and knowledge
  • People management skills including general HR skills in recruitment, training and managing colleague performance including disciplinary and grievance procedures.
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Management knowledge of health & safety and food safety
  • Ability to make independent decisions
  • Proven experience in catering & retail sector, including stock management, cash control and customer service
  • Able to work on own initiative within a team environment
  • Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
  • Able to demonstrate attention to detail and adherence to standards
  • Must have one of the following qualifications or equivalent:- BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3 and possess an intermediate level food safety certificate
  • Analyse problems analytically, develop opportunities and implement innovative solutions


  • Experience of working within military environment
  • Previous experience in effectively managing in a similar role
  • Health and Safety qualification equivalent to IOSH managing safely
  • Food safety qualification equivalent to CIEH level 3
  • Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
  • Proven experience of managing client relationships within a contract environment
  • Proven track record of leading, managing and developing a team
About the company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over 1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.

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